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Cancellation Policy

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process, we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

If you cancel your order BEFORE it has been shipped, you will be assessed a 10% cancellation fee before credit is issued.

If you cancel your order AFTER it has been shipped. We would not be in a position to cancel your product.

Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above – including restocking, cancellation, and other applicable fees. The final settlement amount would only be issued not the full amount.

We totally respect the customer’s decision to cancel any order placed by them from our site. We hope to serve you further and better and maintain a healthy relationship. Our very first priority is the satisfaction of our customers. Hence, the cancellation of products will not be taken at heart.

Regarding the Cancellation Policy, once the product has been shipped from the seller’s warehouse it cannot be canceled. For that, the customer has to contact The Great Indian Shop Customer Care to request to cancel the order.

After the process of cancellation, the money will be refunded to the customer according to the mode of payment (debit card, credit card, Internet Banking, etc.) chosen for the payment of the product.

There will be no return of money when the payment of the method is COD (Cash on Delivery) as there was no transaction of money between the courier and the customer.

Guide to cancel an order:

1.       Open the site “The Great Indian Shop” and log in to your account.

2.       Click on the username displayed in the navigation section.         

3.       Go to “My Orders”

4.       As the list of all the orders appears select the order that has to be canceled and click on the “Cancel” Button

5.       The customer is now supposed to give reasons for the cancellation of the order. For further help, a list of reasons will be provided to simplify the entire process. If the reason is not on the list they can write it on their own. Although this section is optional, we recommend that the customers give us a reason so that we can improve further.

6.       Click on “Confirm Cancellation” to confirm the cancellation. The money will then be refunded according to the payment method (debit card, credit card, Internet Banking etc.) opted by the customer for the payment of the product.

Canceling orders:

Once the product has been shipped from the seller’s warehouse it cannot be canceled. For that, the customer has to contact The Great Indian Shop Customer Care to request to cancel the order.

After the process of cancellation, the money will be refunded to the customer according to the mode of payment (debit card, credit card, Internet Banking, etc.) chosen for the payment of the product.

Guide to cancel an order:

  1. Open the site “The Great Indian Shop” and log in to your account.
  2. Click on the username displayed in the navigation section.              
  3. Go to “My Orders”
  4. As the list of all the orders appears select the order that has to be cancelled and click on the “Cancel” Button
  5. The customer is now supposed to give reasons for the cancellation of the order. For further help, a list of reasons will be provided to simplify the entire process. If the reason is not on the list they can write it on their own. Although this section is optional, we recommend that the customers give us a reason so that we can improve further.
  6. Click on “Confirm Cancellation” to confirm the cancellation. The money will then be refunded according to the payment method (debit card, credit card, Internet Banking etc.) opted by the customer for the payment of the product.