We happily accept returns of products from our customers as we believe that their happiness comes first. We know that the expectations of our customers are very important and sometimes when that expectation is not achieved it can be very disappointing. To overcome that disappointment, we strive harder to see a happy face whenever you receive our products.
This guide will help customers understand how The Great Indian Shop’s return policy works.
There are three options available:
Customers can get an identical product in different sizes or colours.
The product in your order will be replaced with an identical product in case it is damaged or defective since it has a functional problem that causes it not to work.
Customers can choose Refund as an option to have the money returned if the product is unavailable in your preferred size or colour or model, or if it is out of stock.
A verification process is done depending on the variety of the product.
After having followed the entire process, an email will be sent to the registered email address and an SMS of the customer’s registered mobile phone number. The return policy differs for different products.
It takes almost ten days to replace electronics and a few products in lifestyle.
It takes almost 30days for the lifestyle category which includes clothing (lingerie, innerwear, socks and freebies are not included), footwear, eyewear, fashion accessories and jewellery (non-precious).
Products can be returned when:
Refunds and replacement are possible when the products are out of stock.